Use Inbox in Facebook Business Suite to Communicate With Customers

What is Facebook Support Inbox?

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The support inbox in Facebook the place where to report your grievances about Facebook and also dispute the decisions taken by Facebook against you. When you report a post or profile to Facebook, support inbox is the place where Facebook responds to you about what action they have taken against your report.

Sometimes you could get mistakenly flagged by Facebook’s automated systems and some actions on your profile could get disabled, this when you use the support inbox to dispute against their action. Like when you can’t post on Facebook, you can contact Facebook through the support inbox.

Location and Review Performance Analytics added to Insights – to Have It All in One Place

We’re excited to share a major update of our analytics, called Insights. Our new tools, Location Insights and Review Performance…

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Video

Direct Messages

Here you can reply to anyone who sent a message to your business page. Although you can’t initiate a conversation from your side, you can reply in a private message to a comment. It is also possible to send PNG and JPEG files attached. 

Further Reading

Further Reading

If you're getting started with using Facebook Business Chat we recommend you read these three articles.

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