checking the microphone and webcam

How to Cancel or Replace Money Orders


How Long Does a Money Order Refund Take?

Once you submit your cancellation request, the money order issuer will research the item and confirm that it has not been paid. If it is still outstanding, you’ll get a refund or replacement (less any fees), depending on the issuer.

Plan for the process to take 30 to 60 days. However, the time frame can vary depending on how complicated the situation is. Yes, that is a long time to wait. If approved, some issuers offer refunds, while others provide a replacement money order (which you make payable to yourself).

If anybody deposited or cashed the money order, you’ll typically get a photocopy of the document so you can see who endorsed the money order, and when. If theft or fraud was involved, that documentation could help you and law enforcement officials to track down thieves. That information could also help you get your money back (if the bank that paid out funds did not properly verify the identity of whoever cashed the money order, for example).


DoNotPay Can Help Redeem Damaged Money Fast

Again, you’ll have to send the U.S. Treasury Bureau of Engraving and Printing a formal request for currency examination and replacement to redeem damaged money. The first thing you’ll do is fill out the bureau’s claims form. Otherwise, they won’t consider your request.

Now we all know how hectic and annoying filling government forms sometimes proves to be. But the good news is that DoNotPay is here to help. Answer a set of straightforward questions through our chatbot, and we will automatically fill and generate the claims form for you. As soon as the document is ready, you’ll only need to download and sign it before mailing it to a provided address along with your damaged money.

Here’s what to do:

  1. On DoNotPay’s search tab, type Redeem Damaged Money to access the product. 


  2. Enter the total amount you wish to redeem in dollars. 


  3. Elaborate on the occurrence that resulted in the money being damaged and when it happened. 


  4. Give your contact details. 


  5. Confirm everything you’ve stated is correct.

And that’s all! DoNotPay will process the information and generate the claims form for you. After which, you’ll only need to download, print, then mail it to the BEP along with the damaged currency for evaluation.

Qualifying for Damaged Money Redemption

According to the Bureau of Engraving and Printing, you can only receive full value redemption for your damaged money if:

  1. Undoubtedly more than 50% of the bill is identifiable as U.S. currency alongside enough fragments of relevant note security features, or
  2. 50% or less of a U.S. paper bill is present, and the method of damage and the supporting evidence satisfy the BEP on the non-existence of missing portions.

Resources for Canceling Money Orders

If you need to cancel a money order, it’s best to go directly to whoever issued it. However, if you’re trying to understand what’s involved ahead of time, you may want to review the following documents and other information available from each issuer:

For up-to-date forms and the fastest service, contact your money order issuer immediately, and get forms directly from them.

What should I do?

Seal everything up – even the smallest pieces or the residue (eg ash) – so as to avoid further damage. In the case of burnt banknotes, please ensure that solid objects such as coins do not further damage the ash during transport.

Please use the Reimbursement application for damaged DM/euro banknote(s)/coin(s) to submit damaged money. Make sure that you provide precise details about the cause of damage and what has happened to missing parts of banknotes so as to avoid any time being wasted with unnecessary queries. Please also inform us of any possible health risks if you believe that the banknotes or coins may be contaminated.

Ask your bank whether it is willing to forward the money to a branch of the Bundesbank, or take the money directly to a Bundesbank branch yourself. Please make sure that you submit the complete form. The Bundesbank branch will return the final page to you as confirmation of receipt. Alternatively, you can also send the damaged money directly to the following address:

Deutsche BundesbankHegelstrasse 65H 31355122 MainzGermany

Please note that the Deutsche Bundesbank cannot accept any liability for money lost on the way to us. Please ask your delivery service provider whether and how cash (especially coins) can be sent and how to correctly pack, declare and, if necessary, insure your cash.

About This Article

wikiHow is a “wiki,” similar to Wikipedia, which means that many of our articles are co-written by multiple authors. To create this article, 15 people, some anonymous, worked to edit and improve it over time. This article has been viewed 283,477 times. 53 votes – 88% Co-authors: 15 Updated: July 6, 2021 Views: 283,477 Categories: Banks and Financial Institutions

Article SummaryX

To get damaged currency replaced, first put it in a plastic sandwich bag with cotton to keep it safe from further damage. If you have damaged coins and paper currency, package them separately, since they’re processed by different offices. Then, type a letter to include with your currency that provides your name and contact information, the original value of the currency, and how the currency was damaged. When your letter and currency are ready to go, take or mail them to the U.S. Bureau of Engraving and Printing in Washington, DC. To learn how to check the claim status of your damaged currency once you’ve sent it, scroll down!

Did this summary help you?

Thanks to all authors for creating a page that has been read 283,477 times.

Any further questions?

You can find answers to frequently asked questions in our FAQs. If you have any further questions, please do not hesitate to call our hotline on +49 6131 377-4433.